Video Problems

[Emzey01]

When I transfer my videos to my laptop they will no longer play, I tried putting it back on the phone and I can no longer watch it on the phone either. I didn't have this problem until approx 2 weeks ago.

Can someone please tell me why/what has changed as I have now lost a very sentimental video!

[Hampus]

I suspect that this is a Media transfer mode (MTP) issue. If possible you, can try to transfer your videos to a SD-card and change the USB connection mode to Mass storage mode (MSC) via Settings > Xperia > USB Connectivity > USB Connection mode > MSC to see if the videos are getting corrupt or similar.

[Emzey01]

Thank you for your help. It seemed to sort itself out before i did what you advised. This time i made sure i didnt delete from the phone until i knew it worked on the laptop first.

[Ashroft98]

What was the format and resolution of the video?

[Emzey01]

Sorry for the late reply. I didnt realise you had responded! It has now happened yet again 😞

The format is MP4 video, i cant find anwhere to find out the resolution of them.

I also have another problem now there is a problem with 13 pictures which no longer exist on my phone! They are showing if you search via laptop but cant find them on actual phone. When i try to delete them it says they arent there to delete. (Hope this makes sense!)

[Sam]

Is the content stored on an SD Card or internal memory?

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[Emzey01]

The images and videos are all stored on the internal memory. Once again my videos when transfered to laptop arent playing. This seems to be a intermitten problem. Luckily this time i remembered not to deleted them once imported.

I hopefully will get an email when someone replies to this as i didnt realise i had to tick a box i thought it automatically happened!

[Sam]

The videos work fine on the phone but can not be played on the PC; you are likely just missing the correct codec’s to play the format. Please try downloading VLC Player for your PC and see if the files will play with that.

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[Emzey01]

I have downloaded VLC player and it still doesnt work. If i have sent a video on Whatsapp then it plays fine on my laptop.