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UPDATING XPERIA E

Crunky
Visitor

UPDATING XPERIA E

Hello, I was doing an update for my XPERIA E and I followed all those steps then in the middle of updating process suddenly error appeared with two choices RETRY and CLOSE. I click retry but updating process dind't continue. I abort the process and now I can't turn on my phone. I only see SONY and it is staying on that screen all time. What can I do to fix this? Thank you

11 REPLIES 11
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_alexdon_
Expert

Charge the phone for about 2 hours,download SUS and reinstall software:

http://www.sonymobile.com/gb/tools/update-service/

alexdon
Crunky
Visitor

What if my battery is 100% full, will that have some affect on "getting phone back to life" Grinning_Face What if internet connection isn't good enough? I'll put my phone for charging and in the morning I'll see what will happen. Do I need to press power+volume button sometimes during turning on?

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_alexdon_
Expert

No,just make sure the battery is over 60% and use SUS.

alexdon
Crunky
Visitor

This is a message i got on my screen after 5% of installation software in the phone. My LED is green and it means batery is fully charged. Don't tell me I don't have a solution, please Slightly_frowning_Face

12121.png

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_alexdon_
Expert

This is not good.I suggest you still put the phone to charge for 30 mins up to 1 hour.

alexdon
Crunky
Visitor

I charged my phone for 3-4 hours then trying to install the software but i couldn't find xperia E in sony update center. What is the problem with that program, I download latest version of that software. Can I use other phone? Is there any other phone with the same version of android OS.

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_alexdon_
Expert

No,run SUS in compatibility mode with windows 7.

alexdon
Crunky
Visitor

I installed new software and phone doesn't want to start, red led blinking. same is when I do factory reset installation. this is a bigger problem, isn't it?

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_alexdon_
Expert

I am afraid so.Could you stop by a sony service?

alexdon