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Update causing crashes

cazros
Visitor

Update causing crashes

I recently updated my Sony Xperia SP with the new software, instantly I regretted it as the phone turned into a mess, every app I open within a few seconds 'isn't responding' and has to be closed. The phone is incredibly slow and doesn't load things properly, is there a way to revert it back to how it was/ reinstall the software and try again? I've already done a factory reset which actually made it worse! Really need an idea of what to do and whether I can sort it rather than taking it back to the shop! 

Thanks!

4 REPLIES 4
profile.country.RO.title
_alexdon_
Expert

cazros
Visitor

I have downloaded that but once downloaded it says it can't open the file!

I'm pretty stumped as to what else to do!

Thank you though

profile.country.RO.title
_alexdon_
Expert

You have to download SUS on your computer,not phone.

alexdon
GreekXperiaSp
Contributor

If you are on Windows 8 or 8.1 on your pc open it with compatibility mode for windows 7..ok?