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Unusual headphone jack problem

Iucky
Visitor

Unusual headphone jack problem

So, I've had my phone for just under 6 months and I've been listening to music or watching videos on it for easily 60% of the time; and all of a sudden my headphone jack won't work! (the left channel hardly ever works, the right channel is either, faint, not working or extremely loud) There's like a sweet spot that I have to place my finger for the headphones to work, and it's in the most awkward spot, so using that is out of the question.

Let me set some stuff out the way

It does NOT display the headphones not supported message
I have cleaned the jack
I have tried different headphones and the same result happens
I have tried all said headphones on separate phones and they work 100% for the other phones
I have cleared smart connect data

I could try factory resetting it but I want that as a last resort

Any help would be accepted
4 REPLIES 4
Iucky
Visitor

Also, this started happening around a week ago, my last download was today and anything prior was around 2/3 weeks ago
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Uliwooly
Expert

@Iucky

you could repair the phone with XC and see if that solves the issue, if it doesn't, contact your Local support

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

mukeshra
Visitor

my headphone jack has suddenly stopped working music automatically starts playing sound comes from speaker

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Uliwooly
Expert

@mukeshra

Try all the above suggestions