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unsupported application

94
Visitor

unsupported application

hiii....evrytime i download application for my handphone, it cannot be opened...it will appeared " unfortunately supported had been stopped"...wht's the problem actually..??...and when i transfer file from PC to handphone it cannot be opened....

7 REPLIES 7
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Are you downloading the apps from Google Play or from a 3rd party source?

94
Visitor

from google play....

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_alexdon_
Expert

Try settings-apps-all-google play,force stop and clear data.Also,remove your google account and add it again.

alexdon
94
Visitor

still doesnt work......

jaggerkieth
Visitor

Try a factory data reset of your phone then try to again. (Make sure to backup your files)
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_alexdon_
Expert


@jaggerkieth wrote:
Try a factory data reset of your phone then try to again. (Make sure to backup your files)

Either this,or a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

alexdon
Alexander1
Champion

Before resetting your phone you could try to clear data for Google Play Services under settings > apps > all > Google Play Service. Clear data and restart the phone. 

If the problem persists, you should go through with the factory reset or repair with SUS. 

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253