unlocking Sony Xperia Z

[detteberna]

My phone was locked by my daughter this morning.  She attempted the pattern one too many times.  When I attempt to enter my security question it tells me that I am wrong.  I have typed in 6 different versions.  Also when prompted to enter my gmail account and password it tells me I am also wrong.  Please help.

[Uliwooly]

You have 2 options

1) keep trying 

or 

2) reset your phone, everything will be deleted.

Try to access your gmail on your computer, perhaps you forgot the password 

[detteberna]

I reset my gmail account on my tablet, but it does not the username or password.  I attempted to take out all of the screws from my phone to take out the battery.  But, nothing.  How else can I reset the phone?

[Uliwooly]

You have 3 options  (I would go with SUS option 3)

1) use MyXperia 

myxperia.sonymobile.com

or 

2) android manager 

https://www.google.com/android/devicemanager

or 

3) SUS

Update Service (SUS)

[detteberna]

Went to option 3, it wants me to download, but it tells me that it is not available after I download.

[detteberna]

opTion 2 wants to locate my phone, but it can't find it 

[detteberna]

Do you know if this is an issue/challenge that would be covered under my warranty?  so frustrated

[Uliwooly]

Your phone has to be off for SUS to work

[detteberna]

hello, so I actually have an Sp.  The phone is contected to my computer now.  Do you know how long the process takes?

[Uliwooly]

I don't understand, is it an Xperia SP or Z? either or it should work.