Unlock network lock

[shepper88]

Hello I contact my operator it my said to come to you because it can not unlock my phone what to do?

[_alexdon_]

Sony cannot unlock a device for you, you can either contact your operator or buy unlock codes from other websites.

[Christofer]

Hi @shepper88,

Network unlock codes are provided by the network provider/operator that the phone in question is locked to. Did they mention why they could not provide you with an unlock code when you were in contact with them?

[shepper88]

Yes it does not find it in their base. Contact sony I must remember.

[Christofer]

That sounds strange. To my knowledge unlock codes are always provided by the operator so I don't think that your local support will be able to assist you with this. I would suggest that you try contacting your operator one more time.

[Uliwooly]

@shepper88

You have 2 options, either contact your carrier/network or buy the unlock code online, those are the only options.