unable to update software on mac

[BMF]

I am unable to update software of my phone xperia z 1 on mac. 

[David_L]

Hi,

I apologize for the late answer and for all of you being unable to use your phones with Bridge. I have alerted the development crew of this problem. Hopefully it's something that can be solved quickly, will get back to you when I hear something.

Best Regards,

David

[David_L]

Hi Everyone,

I have been told that there was a bug that made Bridge not recognize some Xperia Z1 phones, and that they are working on a solution. Unfortunately, I can't give you an exact date but it will be fixed soon.

If you have any other questions regarding Bridge please don't hesitate to PM me.

Best Regards,

David

[Fists]

Thanks David. Online chat support alluded that it was a known issue as well. No one told me however, how we'd be notified that this was fixed. Can you tell us that?

[David_L]

Hi Fists,

It will fixed with a software update soon. Exactly when, I don't know, but it won't be several weeks.

Best Regards,

David

[Fists]

Hi David-

Sorry for the misunderstanding. I wasn't looking for a date, I was wondering how we'd be notified that the new version of Bridge For Mac is ready. Do we need to keep going back to the site daily to check?

Thanks

[David_L]

Hi Fists,

It should come up as a software update in Bridge probably, so that shouldn't be necessary.

Best Regards,

David

[ktmcarrillo164]

Hello!!!!!

It looks like taht the problem is resolved !!! I just update my Sony Bridge App and finally my Z1s is connected! 

Thank you Sony for resolving this problem !!!!!!

[Fists]

It now sees my phone which is good but never finishes 'connecting'. Have you actually had luck other than it seeing your device now? If so, how long did the initial connection take? I left mine for 60min and it never came out of 'connecting' status.

[David_L]

Hi Fists,

I will alert the development crew of this. Is there any more information you can give me about your problem? Have you tried different USB ports, cables etc.?

Best Regards,

David