unable to update software on mac

[BMF]

I am unable to update software of my phone xperia z 1 on mac. 

[rrk4224]

new Z1s from T-mobil will not connect to sony bridge for mac software. software installs fine on mac. phone knows it's connected to a computer. was online with sony for 2 hours! no help they said call t-mobil tech support ! really. 

leaving town in 2 days need things off my mac help

[Uliwooly]

Few questions

Which OS do you have?

Are you using a different micro USB cable or Sony's?

[rrk4224]

have tried sony and a nokia cable

the phone says it's internal memory is connected. not a cable issue

[rrk4224]

10.6.8

[rrk4224]

WHERE ARE THE MAC EXPERTS??? I'VE  TRIED EVERYTHING  RE -STARTS,  RE INSTALLED SOFTWARE, DOWNLOADED SFT WARE FROM VARIOUS SITES.  RE SET PHONE... HAS ANYONE SUCCESSFULLY CONNECTED THE NEW Z1S TMOBIL TO A MAC?? SONY FIX THE BRIDGE 

[Rob02150]

Typing in all capital letters will most likely lead to nobody answering your post.

btw I also can't connect my z1s to my mac, so I feel your pain. Sony simply didn't test as much as they should have.

[Uliwooly]

One post its more than enough, do you have a firewall or antivirus that might be blocking bridge? I have the Xperia Z1 and Z and they connect fine

[Rob02150]

I do not have a firewall or antivirius installed on my computer and I run OSX version 10.9.1

[rrk4224]

NO! DON'T CARE ABOUT Z OR Z1 ASKING ABOUT Z1S T-MOBILE. SONY OPEN A Z1S FORUM.