Unable to make a phone calls because airplane mode on xperia Z3

[amiraabakri]

My Sony Xperia Z3 doesn't have service. It can only connect to WiFi. I've tried airplane mode, shutting it off, resetting the phone. I cannot receive incoming calls nor make calls. This is becoming very frustrating. Help please!

[Hampus]

Hi,

Does the phone indicate that you have a SIM-card mounted? When you restart the phone, are you able to enter your PIN-code? I suggest that you try another SIM-card to exclude problems with your current SIM-card.

[amiraabakri]

I tried all the suggestion, but it didn't work also. Yes, when i restart the phone, i'am able to enter my pin code.

[Hampus]

Okay, and if you look at the signal strenght icon in the status bar, do you see any "X" mark or how does it look? Could you perhaps provide us with a screenshot? And if I understand you correctly, you have tried another SIM-card which shows the same behaviour?

[lexander]

have the same problem

Sim card is tested on other devices (it works fine), the airplane mode is turned off in settings, the phone "knows" that sim-card is inserted but just cant use it (no provider-name, no calls, no sms, no mobile data), when try to make call it show "turn off the airplane mode" but it's actually off.

[GSMTOOLS19]

me too I have the same problem with my z3
And I don't know the solution of this problem.
Thanks for help

[Slindi]

Having the same problem....

[HayleyJ]

I have returned from a holiday and since coming back to the UK I have absolutely no signal or 3G. I have been to EE who kindly replaced the sim card for free which has made no difference. I have been to a Curry's store for advice but they were no help at all. Does anyone know why this would just stop working or what I can do to fix the problem? I've also done a factory reset - no luck!

Thank you...

[12fer_]

I have the exactly same issue, need some help ASAP !!!

[Uliwooly]

@12fer_ @amiraabakri @HayleyJ @Slindi @GSMTOOLS19 @lexander 

This is most likely a hardware issue, contact your Local support to get it inspected.