Unable to Join contacts... process stops unexpectedly

[#1]

Hi,

After I updated my Xperia Arc with the android version 2.3.4..I am unable to join contacts. Whenever I tap the option Join contacts it gives me error "The application Contacts(process com.sonyericsson.android.socialphonebook) has stopped unexpectedly. Please try again.".

I install and uninstalled many application so its hard to track whether any specefic one is causing the  issue.I have tried rebooting the phone.But still the problem is persisting.Is there any fix for this??

[slimshaddy]

first backup all your contacts..

press the menu buton in contacts and select backup.. save them to sd

then go to settings > applications > manage applications > all > contacts

then clear the data

go back to contacts , press menu button and select import contacts

then try to join..k..

[Sam]

Please do try the above, however if this does not work you may need to look at running a repair via PC Companion as it appears the Update did not apply correctly to the phone.

[#4]

I tried export and import the join still fails and my contacts are all messed up :smileyangry:. All of them are now unjoined and i am unable to join them back its like 1300 contacts in my phone book now

[uliwooly-wooly]

sync them to gmail/google then edit them on your computer -> delete them all from your phone and sync your contacts from google

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

[slimshaddy]

try the above method then

[#7]

I just tried a thing .. when i long press on a contact and bring the menu then select the join contact option, it is failing each time..but if i go to a contact>edit>join contact it is working for 90% of the time... should i still go for running repair

[uliwooly-wooly]

I would just sync them to google and join them on your computer, it's a bit easier and faster then repair your phone, just in case it's a bug on your software

make sure to backup everything

Settings -> privacy -> Back up my data and Automatic restore should be selected

and also

Use one of these links to download the

Backup & Restore app

http://forum.xda-developers.com/showthread.php?t=1193802

or

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y

How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

[#9]

i hope you are not using Task killer like me :smileygrin:    

if yes uninstal it

[#10]

Hi Everyone,

Finally sorted the problem out.. i had an app "GO launcher EX" installed. I just noticed on a video that my list of options are different that what by default are there (was watching a video on Youtube for ARC.. lucky me)  .. So I uninstalled the app and here I am sitting all happy :smileyblush:.

For the contact I cleared the contact storage application data and then imported the vcf again that i saved as initially suggested.For now atleast I have all the phone contacts with me :smileylaugh:.... (smile turning  to grin ).

I guess i'll sync FB accounts when i am back at home in range on my wireless connection.

Thanks everyone for there valuable suggestion.