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touch problem after USB connecton

Not applicable

touch problem after USB connecton

i updated my neo V . Before updating my touch was working fine. But now it works so weried. It fails to understand where I have  touched on screen. sometimes it presses more than 1 button even though i'm pressing only one button.specially IT WORKS SO WEIRED WHEN I TRY TO WRITE SOMETHING. it shows random characters after pressing any character or even when i try to erase, it keeps writing random text.

6 REPLIES 6
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MarlonUk1
Expert

can you perform a simple test. dial *#*#7378423#*#* service test>touchscreen, see if it responds to touch inputs correctly

Not applicable

i tried. no its not responding correctly. what next?

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MarlonUk1
Expert

can you do a screenshot of the test and upload it here?

Not applicable

even if i upload screenshot how will you get that where Im touching on screen ?

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MarlonUk1
Expert

if you drew a straight line in the service test, it might come out different, broken perhaps, or it turned out not to be straight or went sideways.

I suggest you perform the software repair using Sony update service

Not applicable

yes. its not coming straight. i'll try using software repair. and post it here.