top screen not responding

[sdshakya]

I bought Z3 abt 2 months ago from a local dealer shop, they import Sony products from Dubai, as they say! So, I went swimming nd the I got droplets of water on my phone, I had checked the seals, they shut tight. I went to the shop, have a friend working there. So I told him what happened, and some other guy working there tells me, Its not waterproof its just water resistant u can't go swimming with it. So as he said is Sony fraud? I have used many other Sony products they are at the best quality. This other guy just doesn't want me to get warranty I think. Anyway so I gave the phone to my friend he said he' ll try to get the warranty for it. I bought the phone with warranty n yet he says he'll try. After a few days I called him to know whats happening, he said my phone is sent to Dubai for warranty. A few days later he says my phone is water damaged, everything is working fine but the top of the screen abt 150 pixels isn't responding. He said they'll try to change the display n see if it works. He also said I have to pay for it if it works. Lastly got my phone few days back, display isn't changed, top of the screen isn't working. Back panel seems badly pasted. I don't think the official Sony centre would do this kind of unclean job. I haven't paid any money, he said it cannot be fixed. So I just want to know if what I'm saying is wrong or right. As I live in Nepal, I don't think theres a official dealer or a service centre. So my questions are,
Is there a way to know if my phone was really sent to the Dubai service centre?
Do I get warranty for it or not?
Is my phone fixable?

[Uliwooly]

I'm sorry to hear that, the phone it's waterproof but you shouldn't swim with it, as its waterproof with fresh water not chlorine.

[Uliwooly]

Just wondering was it your local Xperia care Center or a different location?

[sdshakya]

I don't think theres any Xperia care centre here in Nepal. Or is there?

[sdshakya]

By swimming I din't mean I was swimming with the phone all the time. I wanted to take pictures under water as the Sony says duh! Shot abt 4-5 photos. Then Wanted to try the 4k video underwater. After that I saw droplets on the back lens.

[Uliwooly]

How deep underwater were you?

[Uliwooly]

In other words the ppl that repaired your phone aren't from Sony?

[Uliwooly]

http://support.sonymobile.com/global-en/contactUs/

[Curnow1]

Hi,  im 15 although i know much for my age about phones. However do you mean by imported that it was bought it dubai and the phone is registered in dubai so the warrenty is only available in dubai? 

Ypu need to send the phone to the official sony center where the device is bought from. If you bought it in dubai you need to send the phone to dubai because sony doesn't offer a international warrenty. 

Don't give the phone to any shop as they cant do any servicing. 

Also do you own the original warrenty?  every device must have a warranty inside of the box,  if it doesn't it could be a device that isnt new and was used or is illegal. 

What to do, 

Contact any sony service and ask where can you send your phone to 

Try visiting www.sonynepal.com and finding any number

[Uliwooly]

I agree with curnow1 there's no international warranty, and since someone else that might not be Sony opened the device perhaps Sony won't repair it.