The problem with the update!?

[senpoliya]

Good day! Dear experts, please help! In advance I apologize for the auto-translation. I'm not very technically oriented, but I'll try to explain the essence of the problem. During the update via USB cable, there is a problem. Now the phone is not included. Appears only SONY, and immediately a message with a triangle on usernam background: "Check your connection and try again." and immediately fade The volume button hold tried, did not help... Computer does not see the phone. Please tell me what to do?

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[senpoliya]

Thank you very much for the quick reply! I'll try the results will be published later.

[Uliwooly]

Don't forget to backup

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[senpoliya]

The fact of the matter that the copy is not made. Maybe there is some option to save the information?

[_alexdon_]

If the device doesn't boot,you cannot save anything from internal memory. MicroSD should be intact.

[senpoliya]

All content on the internal storage drive 😞

[_alexdon_]

I am sorry about that.

[_alexdon_]

Don't you have any backups?

[senpoliya]

Hello. Thank you very much for your advice and help. Phone flawlessly again earned. The most offensive that lost a lot of children's photos ... But now is a science !!! Thanks again.