The IMEI # is not valid

[KMESO]

I have problem to add my Xperia Z5 Premium dual in to Xperia care.

The IMEI # is not valid.

Samething for my Xperia Z4 Tablet.

Why? What is the problem?

[Christofer]

Hi @KMESO,

Could you send me these devices IMEI in a PM and I'll see if I can look in to it?