Have any of you experienced the same? I got the tablet on pre-order and receieved the unit on the 21st of may. Yes one of the lucky ones who got to gaze upon the lovely unit in my hand.
However i noticed a few issues. I got in touch with Sony mobile since the tablet is a mobile product and it shows support options on their website. The representative very sweetly asked me to get in touch with sony online store since i bought it from there. I tried calling sony online store, failed since the product serial number could not be recognised and there was no other way to get in touch other than email. Now the emails get replied to after only 2 or 3 working days if you are lucky. The email response was to get in touch with sony mobile. again got in touch with sony mobile to be told that i need to call the sony online store number starting with 020 as mentioned on this site. Xperia care from sony mobile said they cant tell me whats the option to replace the unit and to call the sony online store. Calling that number thought i selected option 2, i was sent to sony sales team (i guess since the lines were busy). Now there she says, call a 0844 number (which was the first customer support number i dialed when i started this ordeal). This time (which is today - 14/06/13) it did not tell me that my product serial number is not recognised. instead said, please get in touch with sony mobile. !!! Now even the automated system are bouncing people around.
Its terrible that Sony has this kind of a setup and where neither are willing to take up responsibility and all the while getting customers like me frustrated. I mean as a sony employee or representative the first thing would be is to solve the issue of their customer. Especially for their flagship unit (which im sure a lot would agree is one of the key products defining their profit and mark in the market), and also for a simple fact that the customer has bought it on pre-order.
This is really frustrating as well as dissapointing considering I am a huge fan of Sony. Makes one wonder now doesn't it? So one of the teams said i can either exhange the unit or refund. but have not heard back from sony online store after replying to their email. and sony mobile asked me to get in touch with sony online store.....
The issues i noticed right away on the first day with the unit were (16gb Wifi only model)
1. Touch sensitivity , was a terrible experience. I guess this has now been solved with firmware update. (again its so weird that the update notes did not exist, nor did it mention what the update would change?)
2. My camera does not point straight. If i'm holding the tablet flat. It places me on the left side of the screen. I need to change the angle of the tablet to be placed in the centre. I've confirmed this holding another tablet and placing it in line with my laptop. I checked some other units including a demo unit at the o2 store recently to see that they were all pointing fine.
3. The quality on skype and any other voice/video call like google hangouts is really really low. There is always some disturbance. the people on the other side hear an echo if nothing else. low volumes. Now this might be hardware since i've tried this on other tablet z and its fine. its surely not my connection since the call through my mobile phones are perfectly fine.
4. Wifi on screen keyboard - this isnt a reason for me to change the tablet, but have you noticed the difference on the wifi keyboard? my 16 gb wifi does not have a floating keyboard option (the mini one as seen on the LTE). is this with all wifi models or only mine?
Dissappointedly
Wacky
