CNBC PEHREDAR
I HAVE SENT MAIL TO SONY TWO TIMES BUT COULD NOT FIND ANY RESPONSE SO I WANT YOUR HELP THE DESCRIPTION IS AS FOLLOWS. AND MAIL IS ALSO ATTACHED WITH THIS.
I HAVE PURCHASED SONY EXPERIA T2 ULTRA (D5322) ON 31.3.2014 FROM THE MOBILE STORE AMBAIDKER ROAD GHAZIABAD . AFTER TWO TO THREE DAYS I NOTICED THAT THE FRONT CAMERA WAS NOT WORKING PROPERLY IT WAS A MANUFACTURING FAULT SO I WENT TO THE MOBILE STORE BUT THEY TOOK IT LIGHTLY AND AFTER FIFTEEN DAYS THEY GAVE ME THE ADDRESS OF LOCAL SONY SERVICE CENTRE AND I APPROACHED THEM ON 16.04.2014.
ON 16.04.2014 I WENT TO THE SONY SERVICE CENTRE NRE ELECTRONIC GHAZIABAD I SHOWED HIM THE PHONE AND THEY UNDERSTOOD MY PROBLEM THEY COMMITTED ME TO REPLACE THE SET AFTER THE APPROVAL OF SONY. ON THE SAME DAY AT EVENING THEY SAID WE GOT THE APPROVAL AND AFTER TWO DAY YOU WILL GET THE NEW PHONE.
AFTER FOUR DAY THEY CALLED ME AND TRIED TO MAKE ME SURE THAT THE PHONE IS PERFECT ALL THE PHONE OF SONY HAVE THE SAME PICTURE QUALITY.AS THEY ALSO ACCEPTED THAT THE PICTURE QUALITY OF THIS SET IS NOT CLEAR.
BUT SONY COMPANY IS NOT READY TO ACCEPT THE MANUFACTURING FAULT OF FRONT CAMERA OF SONY EXPERIA T2 ULTRA (D5322).
I REQUEST TO HELP ME IN THIS MATTER EITHER REFUND MY MONEY(24900) OR GIVE OTHER MODEL.
I WORK WITH PHONE THROUGHT OUT THE DAY I AM SUFFERING A LOT IN MY JOB DUE TO THIS.
FORM
CONSUMAR
DHIRAJ JAIN
----- Original Message -----
From: DHIRAJ JAIN
Sent: 04/21/14 10:00 PM
To:
Subject: Fw: CONSUMER COMPLAIN ON TICKET ID 14041601532
ON 21.04.201 I HAVE RECEIVED A CALL FROM SONY PERSON HE ASKED ME ALL THE DETILS ABOUT REPLACEMETN CASE OF MY T2 ULTTRA EXPERIA PHONE.
ON 16.04.2014 I WENT TO THE SONY SERVICE CENTRE NRE ELECTRONIC GHAZIABAD I SHOWED HIM THE PHONE AND THEY UNDERSTOOD MY PROBLEM THEY COMMITTED ME TO REPLACE THE SET AFTER THE APPROVAL OF SONY. ON THE SAME DAY AT EVENING THEY SAID WE GOT THE APPROVAL AND AFTER TWO DAY YOU WILL GET THE NEW PHONE.
AFTER TWO DAY THEY CALLED ME AND SAID WE CAN NOT GIVE YOU NEW PHONE ONLY CAN REPAIR IT COMPANY HAS NOT GIVEN APPROVAL OF NEW PHONE ONLY NEW PCB IS GIVEN BY COMPANY . I REFUSED TO TAKE REPAIRED PHONE AND ASKED THEM TO GIVE ME NEW ONE OR REFUND MY MONEY RS. 24900.
ON 19.04.2014 I RECEIVED A CALL FROM SONY SERVICE CENTRE AT 1 PM THEY ASKED ME TO VISIT THE SERVICE CENTRE AS THEY HAVE PROVIDED THE SAME SET AND ASKED ME TO COMPARE THE BOTH SET AND TOLD ME THAT THE NEW SET ALSO HAVE SAME PICTURE WITH FRONT CAMERA .
ON 21.04.2014 THEY SHOWED ME BOTH PHONE AND MADE ME SURE THAT BOTH THE PHONE HAVE SAME PICTURE QUALITY.
BUT NOW I AM NOT SATISFIED WITH THE PICTURE QUALITY OF FRONT CAMERA OF SONY EXPERIA T2 ULTRA PHONE. I HAVE SEEN FINE PICTURE QUALITY OF SAME CONFIGRATION IN PHONES OF MANY OTHER COMPANY.
THIS MODEL HAS MANUFACTURING FAULT WHY I SHOULD PAY FOR IT SO I REQUEST TO PAY MY MONEY BACK (RS.24900). I WORK WITH PHONE THROUGHT OUT THE DAY I AM SUFFERING A LOT IN MY JOB DUE TO THIS.
CONSUMAR
DHIRAJ JAIN
----- Original Message -----
From: DHIRAJ JAIN
Sent: 04/19/14 02:27 PM
To:
Subject: CONSUMER COMPLAIN ON TICKET ID 14041601532
TO ,
SONY SERVICEHEAD
SONY INDIA PVT LTD
A-31 MOHAN COOPERATIVE INDUSTRIAL ESTATE,
MATHURA ROAD NEW DELHI-110044
SUBJECT – CONSUMER COMPLAIN ON TICKET ID 14041601532
DEAR SIR OR MADAM,
I HAVE PURCHASED SONY EXPERIA T2 ULTRA (D5322) ON 31.3.2014 FROM THE MOBILE STORE AMBAIDKER ROAD GHAZIABAD . AFTER TWO TO THREE DAYS I NOTICED THAT THE FRONT CAMERA WAS NOT WORKING PROPERLY IT WAS A MANUFACTURING FAULT SO I WENT TO THE MOBILE STORE BUT THEY TOOK IT LIGHTLY AND AFTER FIFTEEN DAYS THEY GAVE ME THE ADDRESS OF LOCAL SONY SERVICE CENTRE AND I APPROACHED THEM ON 16.04.2014. THEY DEPOSITED MY MOBILE AND THEY ALSO FOUND THE SMAE MANUFACTURING FAULT IN FRONT CAMERA AND PROMISED ME TO REPLACE IT WITH NEW MOBILE WITH IN THREE DAYS AND AFTER THREE DAYS THEY CALLED ME AND DENIED ME TO REPLACED IT WITH NEW ONE THEY SAID THEY WILL ONLY REPAIR IT .I REQUESTED FOR THE SMAE TO CUSTOMER CARE BUT THEY ALSO REFUSED TO GIVE ME NEW HAND SET IN EXCHANGE OF THAT.
SO I REQUEST YOU TO SOLVE ME THIS PORBLEM AS THIS IS THE MANUFACTURING FAULT COMPANY SHOULD ACCEPT IT AND REPLACE MY SET WITH NEW ONE.
IF MY COMPLAINT IS NOT SOLVED OUT THEN IHAVE TO GO TO CONSUMER COURT AND CNBC PHARAIDAAR.
FORM
CONSUMAR
DHIRAJ JAIN
-Admin edit, removed personal details.
