sunken in power button

[ak301719]

Hi,

The power button appears to have sunk ever so slightly into the phone.

I use the Casemate Toughcase and the Power button is noticably lower and I have to use a thumbnail to use it whereas before it was whatever finger

It operates as it should, the phone hasnt been dropped or anything like that. 

I took my dog for a long walk yesterday and was listening to a podcast through the phone. The phone was in my pocket and I hadn't noticed any issue at the begining of the walk but when I finished the walk and pulled the phone out of my pocket I immediatley noticed the power button was a lot lower, I did think at first it'd fallen off, 

But I got home and took the phone out of the casemate and checked if it was loose, which it wasn't.

I got some tweasers and gave the button a tug to see if it came back out, which it hasnt 

I compared it with online images and it didn't seem that different but it's enough that with the casemate on the only way I can use the power button is with my thumbnail which is a complete pain as I need the casemate on the phone to protect it.

Is there anything that can be done here?

Regards

Tony

[Qatrium]

I think if the problem is physical, you'll need to visit your nearest Local support and get it inspected by a professional. Bear in mind that this may alter waterproofness of the phone, along with the impractical thumbnail activation.

[Hampus]

Hi,

I agree with Quester to have your phone examined by an authorized service center. Your Local support should be able to assist you with information about how to proceed with this in the best possible way.

[ak301719]

Makes sense, I've emailed them.

In the meantime I might visit a local phone shop that stocks a Z3c to compare to see how much it's moved as it's such a weird thing