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suddenly black screen but keep vibrating

mooncake1
Visitor

suddenly black screen but keep vibrating

I bought my phone 3 months ago

last night, my M4 (aqua single) suddenly played the music and the smartconnect notified that the earphone had been plugged in but in fact it was not. And in this morning I woke up because my phone kept vibrating and the phone was very hot. At first, I thought it maybe an alarm clock, but it was not. The screen was black. I tried to turn on by pressing the power button but it didn't work. Finally I pressed the turn off button near the SD slot and it turned off. now it's ok

But why did it happen? and should I send my phone to the warranty center for diagnosis? actually, I don't want to send my phone to warranty center because the services are very bad. I already called the support center in Vietnam and it could not connect.

Thank you!

English is not my mother tongue; please excuse any errors on my part

3 REPLIES 3
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Uliwooly
Expert

@mooncake

You could repair the phone with XC but unless this doesn't happen again, you shouldn't worry too much about it.

mooncake1
Visitor

Thank you, but I don't know what XC stands for
profile.country.GB.title
Uliwooly
Expert