sound problem with Xperia SP

[gettingangry]

I've been having a huge problem with the sound on my phone. A few examples are: when my music is playing, there is no sound. The phone also won't record my voice. It has the recording but it's complete silence. The same is with video and YouTube. You can see the picture, but you can't hear the audio. This is a new problem from what I can tell. I got it in September 2013, about 4 months ago, brand-new. There should nee no reason that it isn't working and I'm getting fairly frustrated with it. If someone could please tell me how to go about getting this problem fixed, I would very happy. Thank you

[_alexdon_]

Have you tried a software repair until now?If you repair and do not fix the issue,it means hardware is the problem.

[gettingangry]

Do you have any idea how I would do that? I know next to nothing about technology...

[_alexdon_]

Download sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Install,open and follow the instruction given there to repair.

[gettingangry]

Alrighty. I'll try it and if that doesn't work?

[_alexdon_]

Take the phone into service.If you go for software repair,back up your most important data because it will erase phone memory.

[gettingangry]

I was talking to my boyfriend about it this morning, he plugged in my headphones and hit play.... Now it works perfectly....

[_alexdon_]

Very strange,so now the phone works fine?

[gettingangry]

Yup. A whole lot of fuss over that...

[_alexdon_]

Well,good it works now.