sony xperia z3 compact proximity sensor doesn't work while calling...

[Massimobvh]

Hello there,

I have an issue, when I make call my prox, sensor doesn't seem to be functioning...

The sensor it self works just fine, I checked them via internal check + few external apps.

I already reseted my phone to factory settings. 

Ps: Yeah I have tempering glass screen, but that shouldn't be an issue because like I said with the testing app the sensor worked just fine ( tested with my finger and ear, worked fine)...

Regards

[_alexdon_]

Do you have smart key app? Does the same occur in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[PilsenserX]

Hi,

I have the same problem, proximity sensor not working. My phone is in mint condition, not even scratches. This happened just after the latest update, every time I get a call the screen won't turn off. I followed the repair instructions using the PC Companion Software, I errased all the data and restored the phone. I still have the same problem, I tried Safe Mode and the problem remains. I emailed support and they said I can't go back to the previous software version that actually worked just fine.

Is very frustrating to run out of options on a "High End" product from sony. I used to love this phone and even convinced some friends to buy it. Now every time I need to make a call I just want to throw it against the wall.

Device model: D5833

Software version: 5.1.1

Build Number: 23.4.A.0.546

Hope I can get some support here!

[Boca-rp]

Same problem here....
Seems you will never find a solution....
Not here