Sony xperia z1 got extremely hot, I dropped it on the stairs and the back cracked even more.
Futhermore I hope im not crazy but previosly I hadnt dropped the phone once and when I checked the back of the phone there was a massive crack and now the recent drop has made the crack worst. then I searched it up and there are case where the phone has cracked itself. Can i send the phone for repair? I hope I will not be charged because the phone is faulty.
We are unable to answer that question as we are merely members like yourself however I would assume that your phone was inspected and because the back is damaged then they would have found an impact point hence the fee, You could repair this yourself but would loose warranty and more than likely the waterproof ability or if you are unhappy then you need to ask for a deadlock letter and then once you have it you can then take this to trading standards or the small claims court but without the letter I highly doubt either will entertain you
What about my camera issue? can they fix that and not the backscreen (eventhough it cracked itself) Also I did drop the phone because the overheating burnt my hand.
I am sorry to hear about the issues you have had with the device, these questions are best directed to the Customer Care line, they should be able to provide more indepth information regarding what they can do for you.
