Sony Xperia Z USB cover flap seal seems damaged on inside

[kulgem]

Now here is the situtation. 

ISSUE 1

I bought a Sony Xperia Z on 7th April 2013. Last month I noticed that the flap that seals the USB charging port is not closing properly. After some close lookup it seemed to appear that the rubber seal (or whatever that lining is made of) was distorted from its place and seemed as if almost detaching from the body of flap. As a result, I am worried about the phone’s status of still being a Much Boasted Waterproof phone.

Even when USB charging port Flap is settled (after lots of Hard work), it seems to be out-of-place and airlifted which gives a pretty bad impression.

ISSUE 2

Secondly, the USB charging port itself has a loose connectivity with its charger counterpart port. When it’s laid down for charging, it doesn’t goes fit inside the phone’s port and is loose. As a result, charging doesn’t seem to happen perfectly and I can’t use my phone while it’s charging because a repeated message pops up “UNPLUG FROM SOCKET TO SAVE ENERGY”. This is highly annoying!

A disgusting customer service response

I found out a Sony’s customer care centre in my locality. To my dismay (and your disgrace), they just ended up quoting…

“ parts are not available and we have no further knowledge of  If they ever will be, but we will inform you once they are ”

The impression…

For a reputed mobile phone giant this must be a matter of shame that after selling their HIGHEST PRICED, SUPEREMELY BOASTED phones, they are so helpless at providing after sales support for the customer. Please be noticed that just alluring the customer by your Flashy advertisements and gaudy websites is not what makes us buy your product, it’s the trust in the service and Brand name. “Contact Us” button on your website doesn’t help us until it’s already a few weeks. And there is no way to get a response quickly neither on your website nor any of your TOLL FREE numbers.

 Is there anything like AFTER SALES SUPPORT actually in sony's list or just creating mega phones like Z and not caring about how to follow for a service??

Sorry for being rude, I am actully annoyed from customer centre's response as well. 

Now its been more than a month dialling numbers and waiting for any reply from questions.in@support.sonymobile.com somebody please help me to raise my complaint before I go rough here with SONY.

[derrickelvin]

i do also have the same problem, the rubber from the usb cap fell off. i have xperia active and xperia go and both still in good conditions, so how come the xperia z usb cap so easily get broken!!!!

to be a high end phone!!!!!!!!

and also the service centers here in the philippines so bad!!!!!!!!!!

the phone numbers are all busy!!!!

and the 1st and last time ive talked to a representative was about the price of the replacement. 300 php for the usb cap and 700 Php for the labor!!!!!!!! over priced!!!!!!!!!!!!

sony should not call it service center!!!!! 

[Ekko]

The rubber seal also fell off my usb port. 5 month old Xperia X. The Sony xperia store says they can't get a new one.
What to do please?

[Alan86]

Any reply to this gentleman's very valid question??

I have the same issue..What a shocker to find out that Sony's flagship model is buit with such poor quality..

[Maddog1974]

I also have this issue i have about 3mm of the rubber seal broken off now concerned for it waterproofability (good fake word lol)

[Adha90]

any answer for this?

[JPR]

Hi there

I also have the exact same problem. The little thin lining of the seal has started to come away, meaning I can't close the port properly. I have had mine since May.

I am taking it into the O2 store later to show them as they were not much help on the phone.

Cheers

JR

[Sydoh]

I have this same problem. The rubber thin layer of the usb port cover came off and now the port doesn't close properly. This also scares me on the "waterproofability". Existing customers should be considered with the availability of parts especially for a reputable brand as Sony. This is discouraging

[tonysw83]

I also have the same problem after 3 months Sony need to take accountability for thier falty goods I will be contacting trading standards it's false advertising advertising a phone as waterproof it should be advertised as temporary waterproof SONY SORT IT OUT!!!

[Mori]

Hi were you able to have this repaired?? Mine 's seal came off too. They said I have to go to Pasig at the kapitolyo service center to have it repaired.