Hello again,
I own Sony Xperia Tipo ST21i dated 19/09/12 for Rs. 9931 In INDIA NEW DELHI
Within a month i got the problem of Headset Jack and i was told to submit my phone in the service center JANAK PURI, DISTRICT CENTER. From the day i submited the handset it was nearly a month i didnt get back my handset. Then one day i called them and said i want my handset its nearly a month now so they gave me the handset ( i didnt had my handset for a month after i submited it). So they replace something and gave me the handset after a month. during the whole procedure there was no handset for me and i was told it will take 7-15 days only not a month.
Again after few months in february i got the same problem and i reported them and that time they took the phone with them for few hours and fixed something.
Yesterday again while using my phone all of a sudden my phone started freezing and touch stop responding. Today i walked in to service center again and they told me to get another ticket id as they are gonna submit my phone again with them. Also my Usb cable gets disconnected now and then so i submitted that too today. So the thing is in 9 months i have got my phone repaired at least 3 thrice already and in that time more than 1 month the phone was with service center. So i think this is the time to ask for a new phone as i am over this thing that my phone always gets the problem now and then and that jack problem is still there in my phone U may check how many times i have contacted 1800 3000 2800 for my problems.
Even during the first time when my phone was submitted for nearly a month i had to talk to the senior executive to get my phone back and they called the service center that why am i not getting my phone. So if we see this then after every 2nd month i get problem in my handset whether it is of Jack or USB and now the touchscreen so i think every part of my phone is repaired as of now as my touchscreen is also reported today and submitted by me today.
here is my ticket id for today 13062001838
ticket id for Usb cable today 13062002049
I have been patient with the company but phone is defective now and then n i have paid good money for my phone. Iheld in high regard n have been extremnely let down as the company has not delievered a product in which i purchased now i feel like i have paid for defects and problems but not for a Smartphone.
I am really not ready to take the same defective product again and i demand for a new phone instead of this as my phone every part has been repaired already which should not happen with a brand new phone under few months. I got my mother board exchanged due to that jack problem in the second month itself.
Terms and Conditions says: The benefits given to you in Sony's Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Sony's Standard Warranty relates. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
If u need my number regarding any furthur assitance please let me know because i really need some serious help with this handset now asap or if i need to talk regarding this matter with the senior persons please tell me how to contact them. I want a New Handset now not this repaired one again
Thank you, waiting for your satisfying reply.
