In june, i bought Sony Xperia Compact Z3 with 2 year guarantee. I just used it for 28 days then it came out with vibration problem. It was vibrating everytime even while it was closed and on call. I sent it to your company to start the guarantee process, they said me it is production fault and will be changed with a new one. Legal time limit for this process is 20 work days normally. And now it’s the 62TH DAY. Noone sent me a new phone yet and also i am paying for phone line company for their service which i am not able to use because of your unlegal process time for guarantee. If you won’t recompense the damage that you cause, i will appeal to court of consumer rights and make a representation to a legal authority about your company. As a retribution for the time you delay the legal time limit; i want you to send me a Sony Xperia Compact Z5 not Z3 and do it in one week worst case. Otherwise i will appeal to court of consumer rights anyway. Thanks for your attention. Hür Tuna.
