i have two sony phones a z2 and a z3v the z2 was reluctatatly repaired " camera not working and the sd door gasket broken,,, it was finally retured to me and i just started to use it and noticed the door and the screen have not been fixed,, i called ant the service rep said what do you want me to do about it? i said please fix it,,, i sent to texas and they sent it back to me with a letter saying noting wrong with it? with doors missing ??? i called again and after a 45 min conversation i was told a supervisor would get back to me Nope No one did ,,, i called again and was told that i should have noticed two weeks ago the door was broken,, i find the sony phone tech support to be rude and can use polite english,, they seem to be lost and i honestly think this will be my last sony product im sorry sony but your tech support and Repair center in texas have got to go.. i was stunned how bad you support your customer i was a customer for life but now im tossing the like new sony z2 in the trash .. im very sad that you have come this low.. get a samsung or a iphone ,, the pain of sony support is just not worth it feel free to email me sony here are you messages
did i mention they told me the screen was damaged ,, they sent me a picture of the screen protector ,, i told them to take off the screen protector ,,, ohhhh yea we see now,, the screen is fine,, omg who is evaluating the phones??????
Dear,
Thank you for contacting Sony Mobile Communications (SOMC) Xperia™ Online Support.
Please disregard the previous turnaround time information provided. You can find the correct information below.
This is a Return Authorization confirmation for RMA number [91715366480] created with IMEI number
Here is the address that we will use to return your phone:
If there are any errors in this address, please call us at 1-866-766-9374 to have a new RMA # created with your correct address.
Ship the package to the address below, if you are located within the United States:
SM-DEU RMA: [91715366480]
Sony Laredo Logistics Center
11302 EASTPOINT DRIVE, BUILDING B
Suite SM-DEU
LAREDO, TX 78045
also
Dear,
Thank you for contacting Sony Mobile Communications (SOMC) Xperia™ Online Support.
This is a Return Authorization confirmation for RMA number [82815364275] created with IMEI number
Automatic reply: SONY MOBILE RMA 50415350602
