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Sony said Faulty Resolved, but all Faults Remain

MarkUK
Visitor

Sony said Faulty Resolved, but all Faults Remain

I sent my Z3 back to Sony a couple of weeks ago because its proximity sensor didn't seem to work, vibration didn't work and the physical camera button did nothing. Today Sony sent it back with a short message saying "Fault resolved" and some "Passed" markers on other tests. Hurray.. well not exactly.

You see the first thing I did was to turn the device on and try the camera button, but it didn't work. So I ran the diagnostics and vibration didn't work either, neither did the proximity sensor! Seriously Sony? What was the point of all that!

Not sure what to do now, if I send it back again then what's to say they won't listen to my complaint and repeat the same cycle of not fixing the problem and yet saying it is fixed?

2 REPLIES 2
Hampus
Champion

Hi MarkUK,

I'm sorry to hear that.
I can see that you also have raised this question with your local support team and they have forwarded this information for further investigation. Since repair is handled at a local level, I can nothing else than apologize for the inconvenience and ask you to wait for a response from your local team.

MarkUK
Visitor

Still not had a reply though..