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Sony Neo L : black screen

KitYan940
Visitor

Sony Neo L : black screen

Hi, 

I have a neo L since last year. 3 days ago, the battery dropped at 0% when I tried to open it the next morning, I got the vibration like always but the screen stay black.

I already tried with PC Companion to repair it and with Sony Update Service but the screen still won't show a light.

I have no warranty in my smartphone.

Can anyone can fixe this ?

I heard there's a lot of people who got that to.

10 REPLIES 10
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Uliwooly
Expert

what if you connect it to the wall charger for an hour or so? have you flashed your phone ? 

KitYan940
Visitor

it doesn't work either and I already tried to flash it but it doesn't work too.

Tags (1)
KitYan940
Visitor

Is there anybody who can help me with that ??

Alexander1
Champion

Try to remove the battery, SIM card and SD card for a while and then try with Uliwooly's suggestion again. 

If the problem persists it sounds like you should have the phone examined by a service center. Please contact your local support for more information: 

http://www.sonymobile.com/global-en/support/contact-us/

divina1020
Visitor

I had a problem in  my sony neo l can open but it's black screen..

Alexander1
Champion


@divina1020 wrote:

I had a problem in  my sony neo l can open but it's black screen..


Try to repair your phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > Press the blue link that says "Repair phone"

N-Bhaskar
Visitor

always same reply by  Sony Xperia Support  ...

but plz  guide us , as all this methods is not solving our problem....

Joe1986
Visitor

Hi guys , give us proper solution... i have tried doing the software updates.. but still have the same issue .. please help us

Tags (1)
Alexander1
Champion


@Joe1986 wrote:

Hi guys , give us proper solution... i have tried doing the software updates.. but still have the same issue .. please help us


In that case it sounds like you should have the phone examined by a service center. Please contact your local Xperia support team for more information: 

http://www.sonymobile.com/global-en/support/contact-us/