No sound at all from speaker or headphones

[ianfreeman]

I've checked out all the threads on this matter and done everything recommended in the various posts - but with no success. I can't hear anything from any source - phonecalls, media, etc. - although the phone rings but I can't hear the caller. The phone was bought online and is brand new. Does anyone have any other ideas? I would take it to a Sony centre but there doesn't seem to be one in London (which seems odd). Many thanks in advance.

[_alexdon_]

What have you tried until now?Repairing software?

[ianfreeman]

I've repaired the software using PC Companion, tried booting in Safe Mode (though I'm not sure what that achieved!) and just about everything else people have recommended in the three threads on the sound topic.

[_alexdon_]

So you hear the phone ringing but when you answer you do not hear anything?And from media there is no sound in loudspeaker?

[ianfreeman]

Yes, that's right - except if I turn on the loudspeaker I can hear the caller (but not through the earpiece). I get no sound at all on media - YouTube for example. It's mysterious.

[Danial-mach1]

Are they hear you over calls??

Try to in and out your headphones jack in headphone port... Sometimes dirt or some external objects cause to phone switch to headphone mode without any headphones connected

[_alexdon_]

Have you tried contacting sony xperia care?

http://www.sonymobile.com/global-en/support/contact-us/

[ianfreeman]

No, they can't hear me. I did the headphones thing earlier today - no success.

[ianfreeman]

I have emailed them, yes. But I don't expect a reply today as it's Sunday.

[_alexdon_]

I think it must be hardware.However,do you want to try a one last repair via sony update service?It gives better results than PC companion.They will reply your ticket the next week probably.