Sony experia sp keyboard and power button

[leanne10]

My Sony experia sp keyboard doesn't always come up... AND now my power button keeps sticking so slightest touch and it locks and takes ages to get of again... I'm sure I read somewhere that all Sony products have warrant. Is this true

[_alexdon_]

If you want to find out about your warranty,contact sony:

http://www.sonymobile.com/global-en/support/contact-us/

About the keyboard,do you have some task killers or antivirus?

[Phy]

Contact your local Sony Xperia Support and enquire about the cost to repair the power button and warranty

http://support.sonymobile.com/global-en/contactUs/

[Uliwooly]

Do you have a protective case or film?

[leanne10]

Thanks....Alexdon.. No I don't have task killer or anti virus........ And uliwooly.. No I don't have protective case or film.

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,you need to stop by a sony service.

[leanne10]

Thank you will give that ago

[_alexdon_]

Keep us updated.

[Uliwooly]

Don't forget to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355