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sony bridge for mac

sven1970
Visitor

sony bridge for mac

Sony Bridge for Mac has happened to stop recognizing my xperia miro a few days ago. Since then it's also offering me some strange android update from 11.0.A.5.5 to exactly the same...11.0.A.5.5. 

I've already restarted the smartphone, even have set it back to original settings, so these things don't make it any better.

5 REPLIES 5
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Uliwooly
Expert

What if you uninstall and re-install Bridge?

sven1970
Visitor

No, didn't help either. I also tried a different usb-cable...that didn't solve it either.

David_L
Visitor

Hi Sven1970,

could you please send me error logs? 

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here 

 

Also, what OSX version are you running and which phone model do you have?

 

Best Regards,

 

David

extde2
Visitor

Instructions are not relevant.

Right after SBfM start:

version_update_bug.tiff

Then click any button (Later or Update) and no device found:

No_defice_found.jpg

As you can see, there is no "Phone" menu.

Here is About screen:

about.jpg

David_L
Visitor

Hi Extde2,

The "Phone menu" has been renamed to "Xperia", the menu just to the left of "Window".

The other steps are the same.

Best Regards,

David