SMS App conflict

[matts1900]

Hi all,

I have a strange and annoying issue with SMS on my Z2.. I use Hangouts as my default SMS app, but sometimes messages from one specific contact come through on the non-default SMS app (in this case the normal 'Messaging' app that comes with the phone). The messages don't show up in both apps, so when I do get a text through to the wrong app, I don't get a notification.

Here is an example. You can see the conversation progression, and I chose to reply through Hangouts. At the end of the conversation, you can see the last message I received from that contact did actually go through to the correct app, though it appears to be a group message.

I have tried clearing defaults and resetting them, I've tried force closing both apps. I've tried uninstalling Hangouts and reinstalling, nothing is making a difference. It's been happening on and off since I got the phone in April.

Has anyone seen this before? Or can anyone shed light on what might be causing it?

Thanks

[Uliwooly]

You might want to set hangouts as the default messaging app, and disable the messaging app.

[Uliwooly]

I've seen this issue when I use multiple devices with my hangouts, so it seems that the issue is hangouts

[matts1900]

Yeah as I said, Hangouts is already set as the default. I only found out about the issue because I had actually disabled the other app initially, and this contact asked why I wasn't responding to their messages. I have had to re-enable it just to make sure I receive everything that is sent. It's strange and infuriating that it's only for one contact though.

[Uliwooly]

Does that friend has an iPhone?

[dandy63]

Hi, what messaging app does your friend use......could be a problem at their end as it seems very strange this only happens with their message 

[matts1900]

They use an HTC One I believe.

[dandy63]

Could you ask them to maybe try a different messaging app even for a couple of tries just to see if it works, maybe ask them to try Hangouts, wondering if its perhaps a network issue from their end also