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Slow web browsing and battery problem

ByronShoh
Visitor

Slow web browsing and battery problem

Hi,

Appreciate you help.

Just purchased the C5 last week, compared to my previous HTC Butterfly S, the browsing speed when I try using Chrome and Opera is a lot slower.  Battery drains at least 20% from 100% within an hour.  I have not loaded many apps.  Your advise please.

Many Thanks

16 REPLIES 16
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Uliwooly
Expert

@ByronShoh

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each 

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

ByronShoh
Visitor

Many Thanks,

Here you go.

Screenshot_2015-12-02-17-46-58.pngScreenshot_2015-12-02-17-47-18.pngScreenshot_2015-12-02-17-47-06.pngScreenshot_2015-12-02-17-47-49.pngScreenshot_2015-12-02-17-47-27.pngScreenshot_2015-12-02-17-48-19.pngScreenshot_2015-12-02-17-48-19.png

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Uliwooly
Expert

@ByronShoh

As you can see your network coverage its really bad, the screen its on quite often, and the phone was on too, which means that you have background apps running, keeping your phone awake every now and then. 

ByronShoh
Visitor

Interesting, I have less apps on the phone compared to my old HTC Butterfly S..same for my network coverage.. No problems previously.. Another problem this morning.. When I try to delete msg, phone hangs
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Uliwooly
Expert

@ByronShoh

What I would do if I had those issues is, backup my phone and then repair it with PCC

software repair using PC Companion guide

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

ByronShoh
Visitor

Many thanks, I have sent the phone to the service centre.  Not sure if it is a software or hardware issue.Its only 1 week old!

ByronShoh
Visitor

Hi,

Its extremely frustrating, just got back my phone from the service centre, the phone still hangs when I try to delete messages!

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Uliwooly
Expert

@ByronShoh

when you got your phone back, did you transferred old messages?

ByronShoh
Visitor

I went down to the service centre again today, they did another reset.

I transferred the messages again, it hangs again.

Could I return the phone and get a refund?