SIM Card hardware/design issue

[AJG]

I bought a Z1 recently from the UK (I live in the US) and it fails to read any SIM card I try. I've found a few posts online from others, mainly on xda developers, who experience similar problems. I called Sony support but they were of no help. Is there a service that Sony has to check/ fix their hardware. Particularly for those with unlocked devices (no carrier involvement)?

I've read other posts about the galaxy s4 having poor sim slot contact that break. Could this be similar?

[Uliwooly]

Do you have a MICRO sim card or did you trimmed a regular SIM card?

[AJG]

Two micro SIM cards. One from AT&T, the other T-Mobile. Both work on other phones I've tried. Thank you for the quick response!

[Rickard]

What happens exactly when you start the phone with one of your SIM-cards? Does the phone ask for the PIN-code (if you have one)?

[AJG]

There's no response from the phone regarding the sim card. It only pops up with a message saying "please insert sim". No pin code so far.

[Rickard]

You're using the SIM card holder when inserting the SIM? See page 8 in this manual to see what it looks like: http://www-support-downloads.sonymobile.com/c6902/userguide_EN_C6902-C6903-C6906_1_Android4.2.pdf

[AJG]

Yes, I'm using the sim card tray. I've pretty much narrowed it down to a hardware issue, not software or anything external like the SIM card. The phone is completely unlocked and the SIM card is brand new. I emailed Sony but haven't received an answer. I had called a few days ago and was almost immediately told to return the device, which is a shame.

[Rickard]

As you say, it does sound like a hardware problem in the phone. Even if the phone was SIM-locked and/or branded you would not get that message. I can only recommend that you contact the dealer, local Sony Xperia support or a service location for assistance.

[Quan]

Hi,

I also detected some problems regarding the SIM card. A few times after recieving a call, the phone automatically reseted. Sometimes I could not send the message or make a call even the signal of the phone service is full, then I reseted the phone and could make a call again. 

I recieved the phone 2 days ago... What should I do? return it or ask for help ? 

Thanks,

[karltonne]

Man in Carphone Warehouse attempted to reinsert my o2 sim . It was resisting insertion , so he proceeded to hack the tray so it would fit. Worked ok for 6/7 days . Thena phone message appeared ....no sim,no service. He denied doing it on his own account saying I "asked him to cut it up" sent for repair last week , had sms telling me that my xperia Z1 was ireperable. Carphone warehouse have told me today that its an issue between myself and the employee , "Anthony Hulme" .He's entitled tosue me if any of this is untrue. I'm going to try head office on Monday.