I have had my Xperia Z1 Compact for less than a year, and in this time it has been in to SBE Ltd for repair three times. The first time was to repair damage caused after the phone had been used in water with all the ports firmly shut. After this first repair the vibrator motor was loud and rattly, as if loose, and the back panel was also slightly loose and creaked when pressed. I sent the phone in again to have these issues repaired.
A month ago I again used the phone underwater with the ports firmly shut, and again the phone was damaged and had to be repaired. I sent the phone back to SBE Ltd for repair. A week later the phone came back with what appears to be a damaged LCD screen. The screen has several small bright patches towards the bottom left, and at certain angles a straight crack of backlight is visible running right accross the screen. Additionally, there is a piece of dust inside the camera lens which can be seen as a large dark patch on photos.
I contacted Sony to ask for a replacement phone, as this one has clearly never been waterproof, and I am thoroughly unhappy with the 'repair' service I have received from SBE Ltd. I had to call twice and email in some photos of the damage. Four days later I was contacted, and told that my case had been transferred to the offline escalations team, and that I would be contacted in 3 to 5 working days. Two weeks later, and still no reply I emailed telling them it had been two weeks and I hadn't heard anything.
Today I was finally contacted, nearly three weeks after my initial contact with Sony. The reply from Sony simply asked me to send my phone back in to SBE Ltd for repair. Two phone calls, several emails and three weeks, and this is all they can come up with.
Now I am faced with the prospect of sending my phone in to this useless third party repair company yet another time for them to execute another substandard repair. Who knows what issues it will have when 'repaired'.
Having come from Apple, with their excellent customer service, I am left totally disappointed by Sony.
