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kapsdeep_

Issue: In WCDMA only/preferred mode, call/network drop frequently

Current Android version: 2.3.4

Best solution provided by service centre: Switch manually between 2G(for calls) & 3G(for data)

Customer Care ticket Id: 93172166

WorkOrder No: SE312TR111983

I have been following the case with service centre & customer care since 2 weeks but have been provided a sub-standard solution as mentioned above.

Please do not mark the thread as "Assumed Answered", I ll get back asap.

Scenarios checked:

1. 3G signal receptivity in my area: Confirmed OK by operator

2. Used same SIM in another phone: Works fine on 3G

3. Used another SIM on ray: Same issue with 3G mode

MarlonUk1

i assume they did reset your phone? since when did the problem occured?

kapsdeep_

Model: Xperia Ray

Purchase: Feb., 2012

kapsdeep_

They did, but the phone still suffers call/network drops

MarlonUk1

so you had the problem since purchase? did the dropping issue persist even when using the phone outside a building?

kapsdeep_

Yes, it happens in open spaces also.

Issue has been there since purchase, but after upgrading to ICS & eventual downgrade to current 2.3.4 by service centre made the issue worse.

Uliwooly

there are 2 possible reasons

1) poor coverage area

or

2) you need to replace your SIM card

Don't forget to mark the Correct Answers & Helpful Answers

kapsdeep_

I have checked with two major operators in India, issue is same under either scenario.

Issue is observed irrespective of the area I use the phone, rather I used the same SIM in another handset...works fine

Uliwooly

was the other phone an smartphone? still I suggest that you get a new SIM card to narrow down the issues, also go to

settings > about phone > status > what's your signal strength

Don't forget to mark the Correct Answers & Helpful Answers

MarlonUk1

didn't the sony center thought of it as hardware prob? did you inform them again about the peristent problem?

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