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security unlocking

TomTurtle
Visitor

security unlocking

I secured my phone by pattern. Battery was empty and the phone shut down. I connected it to my PC to recharge because I wanted to browse a little anyway. As I turned on my phone it suddenly wanted to get a code (not PIN, I entered it) and not the pattern I used before! So I am a little helpless right now, because I never had set a code. Is there any standard code ?

I tried entering the wrong code until it was entered wrong 60 times but he won't let me answer any security questions or connect to my google account.

I am still getting WhatsApp Messages... WLAN is active.

Do you have any suggestions to try?

Thanks in advance,

Tom

10 REPLIES 10
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_alexdon_
Expert

Do you have an antivirus?

alexdon
TomTurtle
Visitor

My PC has Kaspersky Internet Security 2014, my phone did not have any AntiVir. 

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_alexdon_
Expert

Usually,an antivirus has this kind of issues with blocking a phone.Have you tried a default code like 6 of 0 or 123456?

alexdon
TomTurtle
Visitor

I tried both. None worked. Slightly_frowning_Face

But I now remember installung McAffee on my phone. This could be the problem?

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_alexdon_
Expert

Try to boot your phone in safe mode,see how it goes:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

alexdon
TomTurtle
Visitor

I now started the safe mode as you suggested but he still wants to get this code after I entered the SIM PIN.

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_alexdon_
Expert

Download sony update service and repair your device:

http://www.sonymobile.com/gb/tools/update-service/

alexdon
TomTurtle
Visitor

I just did the software reset and it works now. I lost every data but it works now just fine.

Thank you very much.

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Uliwooly
Expert

For future reference

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355