screen unlock

[#1]

when i attempted to unlock my screen pattern my finger just slid across the screen after sveral attempts and waiting 30 seconds tried again, same thing kept happening.  I wanted to remove this scren pattern once I could get into my phone.  Anyway I am then told too many attempts enter your google account  sounds simple enough but it wont accept  the details.  Check on computer to make sure all is right and of course it is, just phone decides it wont I presume the username is the  google email.  any ideas please.

Fran

[suze]

If you follow the link above and download the Update Service, select your phone from the list and then follow the on screen instructions.  It will probably tell you that the phone is upto date but if you are having problems then select the option for Repair.  This will reload all the software, wiping over whats there already and then you just set your phone up again as if it was new.  Your SD card contents will be unaffected.

[#3]

that al sounds good and quite easy only problem is i think my husband threw my box of wires etc away thinking i had finished with it  So now i am truly lumberd

Fran

[gwhispererz]

If you are referring to the USB cable, it is the same one you use for charging the phone, just detach it from the plug.

[suze]

Hey Fran, its the wire that you charge your phone with, just take it out of pluggy bit and the end is a USB connector.

[#6]

contact your service provider.