Screen Problem

[alinaeajaz]

hi , i m having xperia neo l from last 2 months and 3 days back it was working fine , suddenly a greyish screen came n mobile and then black screen (seems like mobile is off) i turned it on again but screen remained black,
i charged it but it wasnt even taking charging.

I then took battery out and put that in , then started again but same condition...

I took it to the repair shop but the guy said there is hardware problem

How can it be possible, when my phone never fell ??

What should i do??

Whats the main issue??
HELLPPPP

[alinaeajaz]

the screen was like this type:

[Alexander1]

To rule out any software problems you can try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, click start under Support Zone > start under Update phone > select Repair phone (in blue text) > Do all this without having the phone connected to the PC.

Then follow the instructions in the program.

If the problem persists you should send your phone to service to get your phone repaired. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/