screen goes black when phoning

[gt7]

Just had a great update from Sony but when I phone my screen goes black and I had to use the pOwer button to hang up.
Anyone else have this problem

[Uliwooly]

Is there anything blocking the proximity sensor?

[gt7]

I should say it's a Sony Xperia z2 and the update was 23.1.a.o.726

[_alexdon_]

Can you try settings-apps-all,scroll down to incall ui and tick show notifications?

[gt7]

Alexdon Notification is ticked. And uliwolly I did have a screen protector on but I took that off Wednesday and it's still doing it.

[gt7]

Update is 23.1.A.O.726

[_alexdon_]

Boot in safe mode:

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Does the same occur?

[Uliwooly]

@gt7

You could repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355