screen cracked after 3 days

[anj71]

hi Ive just upgraded to a z3 after two years of having a z. The screen has cracked in several places when it was in my hand bag not being used. I've booked a repair through Sony but researching online tells me that I will be charged handsomely for this. My old phone had a tough screen and survived being dropped many times. Have the newer phones just got rubbish screens?

[Thommo]

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[anj71]

I have contacted Xperia care. However I have researched online and I expect Sony to blame me for this even though they are fully aware the screens on these phones are a problem. I had an Xperia and the glass was much tougher. This phone was in a handbag within my sight and was not dropped, stood on or met with any other impact.

[neilfaefife]

My wife has had her Z3 for 2 weeks, a few nights ago noticed a crack along the back of the phone with no apparant reason for such damage. Sony customer support do the usual automated response and as such she claimed on her O2 insurance and will be £60 out of pocket for the excess.

The amount of chatter on various forums etc leads me to believe there is a design or manufacturing issue and Sony do not seem to care.

[anj71]

It seems so. Vodafone have agreed to exchange it for me as it's a known issue. I'm getting a Samsung s5 instead. Although I love the camera and software on this, it seems they don't stand up to normal usage so there's no point in me getting another one. I had an old Xperia and it was so much tougher.

[darkxperia]

MY z3 screen is broken after 5-6 monthts.

it just dropped from my bed and cracked the digitizer

WHAT SHOULD I DO

[mr_xzibit]

Contact your local xperia care.

http://www.sonymobile.com/global-en/support/contact-us/

[anj71]

Mine broke after 3 days! I didn't even drop it. The glass is much too fragile. They won't repair it under warranty even though they know it's a problem.

[darkxperia]

Some days ago my z3 screen broken and it already have tempered glass but due to pressure in my jeans the phone glass breaked and tempered glass didnt.

AND NOW WHEN I GO TO SONY CENTRE THE EXCUSES THAT ITS A USER FAULT AND THEY ASK 50% TO REPLACE I NEED HELP.

sorry for my english

[Uliwooly]

@darkxperia

Don't create duplicate posts. That sounds about right, cost wise.