Hello all,
I recently purchased a brand new Xperia Z2 for a pretty penny. I decided to water test it in my sink.
I IMMEDIATELY noticed bubbles arising from the bottom left corner of the display, even though the PORTS WERE SEALED. I noticed a large gap between the display and bezel of the Xperia, presumably where the water entered.
So what did I do? I sent it in for a warrantly replacement, as this was Sony's fault.
About 2 weeks later, I get a UPS shipping confirmation that I have a package on its way. I called in to double check if it was repaird or replaced, but the only info on my file was that the "tech" saw the device and said the warranty was VOID. IT IS CURRENTLY BEING SENT BACK UNREPAIRED.
I have never been so frustrated at a company, and the customer service was the worst experience I've ever had the displeasure of using. I'm 100% sure that the ports were sealed and the phone was good to go before the immersion test.
If I do not get a replacement device ASAP, then I will file for lemon law and speak with my attorney for a lawsuit.
This is bull**bleep**. RMA: 61514314711
