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Restarting issue in Experia E dual

MANI123
Visitor

Restarting issue in Experia E dual

My experia E dual handset(4months old) is getting restarted every now and then.

* The service center guys made software update 3 times still the issue persists.

* there is no any heavy apps.

* I even tried it without inserting external memory card.

The issue is everytime the same.

 

Kindly help what to do.

 

Mani

7 REPLIES 7
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_alexdon_
Expert

How often do you restart the phone?it needs to refresh the RAM memory quiet often.
alexdon
MANI123
Visitor

Usually I do'nt restart the phone unless I need to change SIM (which is rarely). The phone itself gets restart every now and then, atleast 8-10 times a day.. ;(

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_alexdon_
Expert

Have you tried a software repair via sony update service?or you could get a new sim.
alexdon
MANI123
Visitor

Yes Alex, as I have already mentioned that the mobile got software repair/update 3times from the service center. 

But I guess it could be dual sim issue. Coz yesterday I put only one sim and removed the other sim which was used for internet access. It din't get restarted.I m not sure whether is it the real cause. How does a SIM affect restatrt process?

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_alexdon_
Expert

If the SIM does not fit perfectly,it could toggle the restart.Also,a faulty SIM could act the same.

alexdon
AqienLee
Visitor

So what's the best solution? i get same problem with my e1 dual

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_alexdon_
Expert

Try another SIM.

alexdon