Recommendation engine extention

[Nivad]

When ever I lock and unlock my phone, it says "sorry recommendation engine extention has stopped" or something like that. I'm worried. I'm using a Sony Xperia Z1. Please give me some good news.

Thank you for reading.

[Thommo]

This is a new one on me and have never heard of it - My only advice would be to perform a system repair

Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Nivad]

Would doing a regular factory reset (through my phone) fix it? I'll send a snap of the message. Once it appears again. If possible

[Thommo]

It may but I find a system repair to be the best option

[Nivad]

Okay. Thank you for your opinion. Will try it out report back when done.

[Nivad]

And*