Video issues

[Jorgeizq91]

I have the same problem with my m4, I restored the fabric configuration and it worked for like a day. Please help. Email

[Ozkid]

Since the last update on my Sony Xperia M4 i been suffering watching videos like on snapchat and instgram etc... Could some please tell me how to fix this issue?

[Uliwooly]

@Ozkid'

could you elaborate on the issue? how fast is your connection?

[Uliwooly]

@Jorgeizq91

I got your message, your problem it's caused by a third party app, which app? I don't know, you will have to uninstall one by one until you find the culprit, make sure that you have enough free internal storage.

[Jorgeizq91]

Tried that too, thanks anyway!,:( @uliwooly

[Uliwooly]

@Jorgeizq91

How much free internal storage do you have? any antivirus or taskillers?

[Jorgeizq91]

Like 8gigas, I have the avg pro that comes with the phone, didn't erase that one because I think I'll have to pay for it then

[Jorgeizq91]

@uliwooly

[Uliwooly]

@Jorgeizq91

Disable it > restart the phone > report back

[Jorgeizq91]

@uliwooly it was the antivirus, you are a genius, thanks a lot!