Random Sony Xperia Apps Crash

[YoGem]

Hello All!

After buying a Style Cover SCR26... I get daily between 30 and 50 messages like this one:

Unfortunately, the process com.sonyericsson.extras.liveware.extension.onlineProcess has stopped.

Apparently not a big deal because everything works correctly except that from time to time while I type or browse that annoying windows show up on screen and I have to close it, wait that the dialog fade and so on...

... so, do you see the question coming?

How do I fix this?

Thanks for your help!

[Uliwooly]

Do you have stamina mode on?

any of the following apps?

• antivirus
• taskillers
• battery apps
• booster apps
• third party home launchers
• ram boosters
• sweapers

@YoGem

[YoGem]

@uliwooly thank you but I am a purist and to say it in a decent way I will never install the mentioned "crap" as those make things worse.

Phone is stock, I use basic apps, no games, no jokes, just banking apps, Google Apps, Facebook, Spotify,PayPal, Navigation Apps and that's it.

I captured a crash log and sent to my email address. Tomorrow I'll check it to see exactly what provoke the crash.

Any idea why it started after installing the SCR26?

Thanks again.

[YoGem]

Furthermore, no stamina is off...

... And I checked the log from the phone, seems that the app crash because it's not able to get data from Facebook. I disabled the Xperia Facebook settings to see if are related to the issue. If that works, then the issue is with the SCR26 app and the Xperia Facebook extension.

I think that somehow the Facebook api are limiting multiple access to it as there is an extension for the swr10, one for the Smartwatch 2, one for the Xperia Facebook account and one for the SCR26!!

That can be one of the reasons... Probably Sony will like to centralize all the extensions to work with just one call rather than multiple extensions calling the api.

But I am speculating... Once I'll test the phone with the disabled Xperia Facebook extension and once I sure that the issue is related... Then I'll inform Sony about the issue.

In the meantime, are my rants plausible?

[_alexdon_]

@Rickard Can you take a look?

[MIRKUZ74]

Hi!

I have the same problem on xperia Z2 (D6503) since a couple of days. It's driving me crazy

Any luck on finding the cause or solution?

Thank you!

[YoGem]

So, yeah the issue is gone. Just disabling the Xperia Facebook fixed the issue. At least today I haven't got any crash message. Tomorrow I'll confirm after 24 more hours of testing.

[YoGem]

@Rickard and @Sony in genearl,

In the morning I activated back the "Xperia with Facebook" from Settings -> Accounts and the extension started to crash immediately.

Disabled it and no crash at all. 

Thoughts?

[YoGem]

For the records and for the pros:

05-05 23:01:06.513  5469  5777 E AndroidRuntime: FATAL EXCEPTION: IntentService[FacebookExtensionBackgroundThread]
05-05 23:01:06.513  5469  5777 E AndroidRuntime: Process: com.sonyericsson.extras.liveware.extension.onlineProcess, PID: 5469
05-05 23:01:06.513  5469  5777 E AndroidRuntime: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean com.facebook.Session.isOpened()' on a null object reference
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at com.sonyericsson.extras.liveware.extension.facebook.FacebookBackgroundService.restoreSession(FacebookBackgroundService.java:555)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at com.sonyericsson.extras.liveware.extension.facebook.FacebookBackgroundService.fetchFacebookData(FacebookBackgroundService.java:309)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at com.sonyericsson.extras.liveware.extension.facebook.FacebookBackgroundService.triggerPoll(FacebookBackgroundService.java:160)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at com.sonyericsson.extras.liveware.extension.facebook.FacebookBackgroundService.onHandleIntent(FacebookBackgroundService.java:76)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:65)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at android.os.Handler.dispatchMessage(Handler.java:102)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at android.os.Looper.loop(Looper.java:211)
05-05 23:01:06.513  5469  5777 E AndroidRuntime:   at android.os.HandlerThread.run(HandlerThread.java:61)

[YoGem]

And this:

05-05 23:01:29.043   819  1996 I am_proc_died: [0,5469,com.sonyericsson.extras.liveware.extension.onlineProcess]
05-05 23:01:29.044   819  1996 I am_schedule_service_restart: [0,com.sonyericsson.extras.liveware.extension.facebook/.FacebookBackgroundService,1000]
05-05 23:01:29.198   279   279 I sf_frame_dur: [Application Error: com.sonyericsson.extras.liveware.extension.onlineProcess,37,4,3,2,1,0,1]

 and...

05-05 23:03:09.838   819  1369 I am_crash: [9104,0,com.sonyericsson.extras.liveware.extension.onlineProcess,8928836,java.lang.NullPointerException,Attempt to invoke virtual method 'boolean com.facebook.Session.isOpened()' on a null object reference,FacebookBackgroundService.java,555]

and..

* ServiceRecord{10fe9587 u0 com.sonyericsson.extras.liveware.extension.facebook/.FacebookBackgroundService}
  intent={act=com.sonyericsson.extras.liveware.extension.facebook.INTENT_ACTION_TRIGGER_POLL}
  packageName=com.sonyericsson.extras.liveware.extension.facebook
  processName=com.sonyericsson.extras.liveware.extension.onlineProcess
  baseDir=/data/app/com.sonyericsson.extras.liveware.extension.facebook-1/base.apk
  dataDir=/data/data/com.sonyericsson.extras.liveware.extension.facebook
  app=ProcessRecord{7cb670f 17868:com.sonyericsson.extras.liveware.extension.onlineProcess/u0a270}
  createTime=-1m13s829ms startingBgTimeout=-58s829ms
  lastActivity=-1m13s829ms restartTime=-1m13s829ms createdFromFg=false
  startRequested=true delayedStop=false stopIfKilled=true callStart=true lastStartId=1
  restartCount=0 restartDelay=-- nextRestartTime=-- crashCount=1

 and...

Time since processes crashed:
  Process com.android.htmlviewer uid 10135: last crashed +2d11h16m36s88ms ago
  Process com.sonyericsson.extras.liveware.extension.onlineProcess uid 10270: last crashed +1m13s652ms ago

 ... this seems to be a loop of crashes...

2015-05-04 09:40:54 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 10:06:30 event_data (text, 39 bytes)
    start=1430750189596/end=1430751989954
2015-05-04 10:10:58 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 10:36:30 event_data (text, 39 bytes)
    start=1430751989954/end=1430753790274
2015-05-04 10:48:20 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...

 ... more crashes...

2015-05-04 19:39:32 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 20:06:52 event_data (text, 39 bytes)
    start=1430786211826/end=1430788012152
2015-05-04 20:16:00 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 20:36:52 event_data (text, 39 bytes)
    start=1430788012152/end=1430789812520
2015-05-04 20:46:29 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 21:02:04 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 21:06:52 event_data (text, 39 bytes)
    start=1430789812520/end=1430791612809
2015-05-04 21:25:06 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...
2015-05-04 21:26:10 data_app_crash (text, 1255 bytes)
    Process: com.sonyericsson.extras.liveware.extension.onlineProcess/Flag ...