proximity switch problem

[whb]

hi 

i have a pb in my z2 ..it is new  one ...i have the last  version andriod 4.4.2 and i did all the mise a jour 

 when i test my proximity switch in the phone it is always ON ( i use the *#*#7378423#*#* > Servise Tests > Proximity Switch) and in the diagnostics in the phone ) and the proximity always ON ...when i put my finger or remove it  does not respond ....there is no thing change it is always  ON plaese help me 

[Thommo]

When you make a phone call and hold the phone to your ear does the screen go blank - If it does then the sensor is fine and if not then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[Thommo]

And one thread is enough - Please don't spam the forum

[whb1]

when i make the phone in my ear it will be black it is lock it is oky now but the problem when i want to finishh the call ...and make it far of my ear it is stay black and lock i cant stop the call the porximity stay on it will never be off untill the person i speak with him stop the call 

[Thommo]

Try performing a system repair as this will often fix issues - This will factory reset your phone - Should the issue not be fixed then either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Thommo]

You now have two accounts - Choose one to keep or one will be chosen for you (The 2nd account will be banned)

[whb]

thank you for your answer i will try to do that ...for the account i will delete one ..i have pb in net

[whb]

there is no change i stell have the same pb ....please helpe

[Thommo]

As I said above - Should the issue not be fixed then either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[Palah]

Hi, If you have double tap to wake selected ... the screen does not light up after a call (so you have no clue unless hit power button) ... to get the proximity sensor working you have to unselect tap to wake feature ... hope this helps