Problems with sound when calling

[astinafrank]

I have an m2 aqua d2403 and when i receive or make a call the other person cant hear me. Help

[astinafrank]

Hi, i started to have most of the issues with my hone after the lollipop update so i think that could be the cause for the problem not sim card. I hope sony can fix the issues like this caused by the update.

[John-BR]

If you are still getting the issue even after restarting the handset in safe mode.  I would recomend a software repair. 

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

[Dhishoom]

Hi @uliwooly,
I've changed sim but all the problems persist. Please help!

[Dhishoom]

Yes, I did. But none of the problems are solved. And now I see, my GPS is not working either. It also failed the diagnostic test on the phone itself.
Please don't buy Sony. A phone onee fifth of its price works way better than this. The fact is this set just doesn't work. It **bleep**. Shame on Sony.

[John-BR]

Sorry to hear that @Dhishoom. 

I suggest you contact  your Local support team, they will be able to help further.

Keep us posted.

[astinafrank]

Sony are you going to fix microphone issues with the coming update?