Problems with Android 4.3 for Xperia V

[M16]

Hey Guys/Sony,

Please help to fix this problem on my phone. I can't open it operate, when I press the power button it keeps on restarting. It's just allow me on moving neon colors then it will stuck then restart again. Need help here

[_alexdon_]

Try to repair software via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

[M16]

what's next step

[_alexdon_]

Download that app,install it on your pc and open it.Follow the steps provided to repair your software.

[M16]

will it run even my phone is off?

[M16]

ok, in progress

[_alexdon_]

Yes,it should.Just make sure you have about 60-70% battery.

[M16]

hope this will fix, i dont have much time to consult on sony's technician

[_alexdon_]

Keep us updated.

[M16]

a big thank you to you. It was successfully installed and I have also the new firmware. My phone now is working!