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Problem with zultra

Mahdi_torshizi
Visitor

Problem with zultra

Hello since I update my phone to Android 5.1.1 my phone no ring.if restart it, it is normal and ring normal but after 3 or 4 hours my phone not ring. What?
4 REPLIES 4
Hampus
Champion

Hi,

Could you please elaborate? Do you mean that when someone calls you, you do not receive the phone call/no indication that a call is incoming etc? Or do you mean that you there are no sound or similar when the phone rings?

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Uliwooly
Expert

@Mahdi_torshizi

Are this regular calls? 

Mahdi_torshizi
Visitor

No my phone begin rings but sound dose not heard. Volume is high but sound not heard. If restart all them are normally for 2 or 3 hours.
Hampus
Champion

Do you use your own ringtone or a default tone? If you use your own ringtone, is the file stored on the SD-card or the internal storage? You should store the file on the internal storage.

Otherwise, it can be related to a third party application. Can you boot the phone into safe mode to see if same thing happens after 2-3 hours?